Terms of service

A draft (2026-09-27-draft): the final wording comes before the product opens to everyone.

1. What [Product] does

[Product] reads the business chats you choose (on WhatsApp now; email and files later) and turns the messages into structured records, such as enquiries or orders, that you can see in [Product] or send to your own tools: a webhook now; a spreadsheet, email, or an AI assistant you use later. Our intention is to give you an AI-ready inbox: structured data from your chats, ready for your AI tools, to help you be more productive in your professional and personal life. How you use it is your choice and your responsibility (section 5).

2. Read-only by design

1. [Product] never sends, replies, reacts or marks messages as read on your WhatsApp. (Section 2.5 describes the requests it makes.) This is a deliberate choice: WhatsApp restricts automated sending, and accounts that send automatically can be detected and blocked under Meta's policies. Reading only keeps that risk as low as we can make it.

2. [Product] does not send responses today. If it offers them, they are sent only through Meta's official WhatsApp Business Platform. A response to one of your customers then goes through Meta's official, compliant API, under Meta's terms and with your separate agreement, and never through the linked device that reads your chats.

3. How reading works. To read your chats, [Product] connects to your WhatsApp as a linked device, the same way WhatsApp on a computer does. This is not an official Meta API for businesses. We cannot promise that Meta will never restrict or log out a linked device, or a number that uses one. You choose whether to connect a number, and you can disconnect it at any time from your phone's linked-devices screen.

4. [Product] is not affiliated with, endorsed by or sponsored by Meta or WhatsApp. WhatsApp is a trademark of its owner.

5. Using recent history to set up. When you choose a chat, [Product] may ask your own phone, through the linked device, for that chat's recent messages: up to 200 of its newest text messages, none older than 30 days. That request goes only to your own phone. Apart from these requests and linking the device, the linked device sends only the signals WhatsApp's linked devices send by themselves (such as confirming that a message reached it) and asks WhatsApp for your chats' names; never a message, a reaction or a read receipt. The messages are used only to suggest and test your record setup and your lists; they are read by the models your workspace uses, and never made into records (a message sent after you chose the chat is read as a live message, as always). Only their text is kept, with the chat, the sender, the name the sender set in WhatsApp and when it was sent; your own messages from before you chose the chat are not kept. They are deleted 7 days after they are fetched (within the following hour), and at once when you untick the chat, turn this off, or choose "Delete recent messages". Examples you choose from them are kept as part of your setup, and each sender's name is kept as that person's name in your workspace, as a live message's sender's name is. They are never used for another workspace, and we never use them to train a model. You can turn this off where you choose your chats. Messages from chats you have not chosen are discarded in memory and never stored, sent or logged.

3. Your number, your activity

1. You are responsible for how you use your WhatsApp number, including anything sent from it by you, your team, an AI assistant, a marketing or messaging tool, or any other service you connect.

2. If your number is restricted, blocked or banned for any reason other than a proven failure of [Product] to follow section 2.1 (for example because of messages sent by an AI assistant, a marketing campaign, bulk messaging, or reports from people you message), we are not liable for it, or for any loss that follows.

3. You must follow WhatsApp's own terms and policies, which apply to you independently of these terms.

4. You may connect another number while your subscription is active. The number of numbers you can connect depends on your plan.

4. What is read, and whose data it is

1. Nothing is read until you choose it. Only the chats you tick are read. Messages from other chats reach the linked device, as they do on any linked device; they are opened in memory only to see which chat they belong to, and discarded without being stored, logged or passed on.

2. The messages are yours. You keep all rights in your messages and records. You give us permission to process them only to provide [Product] to you.

3. Other people's messages. The chats you tick include messages from other people. You are responsible for having the right to have those messages processed (for example, a business relationship with them, or telling them where the law requires it), and for following the data-protection law that applies to you.

4. In a Team workspace, everything from a ticked chat is visible to the whole team. Each member chooses which chats on their own number are ticked.

5. How we store, protect and delete data is described in our Privacy Policy, which forms part of these terms.

5. AI-generated records, and how you use them

1. Records are produced by AI models and can be wrong or incomplete. [Product] checks each record's required fields and holds for your review a record that fails a check, unless you chose to send that kind of record as it is. You are responsible for checking a record before you rely on it.

2. If you connect your own AI model provider (your own key), your messages are sent to that provider under its terms. You are responsible for that provider account and its charges.

3. When you send records to an outside tool (a webhook, spreadsheet, email or AI assistant), that tool's terms apply to what it does with them. Deleting a record in [Product] does not delete copies already sent.

4. How you use [Product] is your responsibility. You decide what you do with [Product], its records, and the tools you connect to it, and you are responsible for that use and its results: for example, decisions you make from a record, messages you or your tools send, records you share, and whether your use follows the law, your employer's or company's rules, and other people's rights.

5. We are not liable for your use or misuse of [Product]. To the extent the law allows, we are not liable to you for any loss or harm that comes from how you use [Product] or its records, including a use that breaks these terms, the law, or your employer's or company's rules.

6. Claims from others. If anyone else (your employer, your company, a client, or any other person or organisation) makes a claim against us because of your use or misuse of [Product], in breach of these terms or the law, you will cover us for it: you agree to defend us and pay the costs, damages and reasonable legal fees that result (this is called an indemnity).

7. Using [Product] for work. If you use [Product] for your employer or your company, you confirm that you are allowed to. If you accept these terms on behalf of a company, you confirm you have authority to, and the terms then bind that company as well.

6. Acceptable use

You will not use [Product] to: read chats you have no right to read; process data unlawfully; send spam or unsolicited messages; harass, track or profile individuals; try to access another workspace's data; reverse-engineer or overload the service; or resell it without our written agreement. We may suspend a workspace that does any of these, and we will tell you why unless the law prevents it.

7. Trial, payment and no refunds

1. A new workspace starts with a free trial. You are not charged during the trial. We ask for a payment method at the end of the trial.

2. Subscriptions are billed in advance for each billing period and renew automatically until you cancel.

3. All payments are non-refundable, including for unused time and for numbers that are disconnected, restricted or blocked. Instead, while your subscription is active you may connect another number in place of one you can no longer use. This does not limit any refund you are entitled to under the law that applies to you.

4. If you cancel, your workspace stays active until the end of the period you have paid for.

5. If a payment fails or a trial ends unpaid, that workspace is paused: it stops reading new messages. Other workspaces you belong to are not affected. What happens to a paused workspace's data is set out in the Privacy Policy.

6. We may change prices with at least 30 days' notice; a change applies from your next billing period.

8. Availability

We aim to keep [Product] running at all times but do not promise it will be uninterrupted. While your phone is disconnected, messages cannot be read. Messages sent while your number was logged out are not read after you link it again; messages WhatsApp holds for the linked device during a short interruption are read when it reconnects.

9. Liability

1. [Product] is provided "as is". To the extent the law allows, we give no warranties beyond those in these terms.

2. We are not liable for indirect or consequential loss, including lost profits, lost business, or loss arising from a restricted or blocked number (section 3.2), from a wrong or missing record (section 5.1), from your use or misuse of [Product] (section 5.5), or from an outside tool you connect.

3. Our total liability to you in any 12 months is limited to the amount you paid us in those 12 months.

4. Nothing in these terms limits liability that the law does not allow to be limited.

10. Ending the service

You may cancel or delete your workspace at any time. We may end or suspend the service for a breach of these terms, or with 30 days' notice for any other reason; if we end it without a breach on your part, we will refund the unused part of the current period. Sections 3.2, 4.3, 5, 9 and 11 continue after the service ends.

11. General

1. We may update these terms. We will tell you of material changes at least 30 days before they apply; continuing to use [Product] after that means you accept them.

2. These terms are governed by the laws of [jurisdiction], and its courts have jurisdiction.

3. Contact: [Company], [address], [support email].